Back to Dropp SL

Terms and Conditions

Dropp SL

Last updated: 21 July 2026

These Terms and Conditions govern your use of the Dropp SL service, including orders placed through WhatsApp, by telephone, or via droppsl.com. Please read them before placing an order. By ordering from us, you accept these terms.

1. About us

Dropp SL is a last-mile LPG cylinder delivery service operating in Freetown, Sierra Leone.

Legal entity: Dropp SL (in partnership with RemotIQ (Pty) Limited)
Operating address: Freetown, Sierra Leone
Correspondence address: #203 Hampton Rd, Northampton WA 6535, Australia
Email: info@droppsl.com
WhatsApp / Phone: +232 30 185025

2. Who can use our service

You must be at least 18 years old to order from us. LPG is a hazardous product and we do not sell to minors. By placing an order you confirm you are 18 or over and legally able to enter into a contract.

3. Placing an order

Orders are placed by messaging us on WhatsApp at +232 30 185025, or by calling the same number during our opening hours.

Ordering steps:

  1. Tell us the cylinder size you need and whether you want a refill or a new cylinder.
  2. We confirm the current price and availability.
  3. You pay by mobile money.
  4. You share your delivery address or GPS location.
  5. Our rider delivers to you.

Your order is not confirmed until we have acknowledged it in writing on WhatsApp and payment has been received. We reserve the right to decline any order, including where the delivery address is outside our service area, where stock is unavailable, where we suspect fraud, or where delivery would be unsafe.

4. Pricing

We operate unified pricing across all our service areas. The price we quote you on WhatsApp at the time of your order is the price you pay. There are no hidden charges and no additional delivery fee unless we tell you so before you pay.

LPG prices change with market conditions. Prices quoted are valid for that order only and are not guaranteed for future orders. Prices shown on our website or social media are indicative — always confirm the current price on WhatsApp before ordering.

5. Payment

We accept payment by mobile money only — Orange Money and Afrimoney. Payment is made after you confirm your order and before delivery.

We do not accept cash on delivery unless we have expressly agreed to it in advance for your order.

Our riders will never ask you for your mobile money PIN. Never share your PIN with anyone. Any request for your PIN is fraudulent and should be reported to info@droppsl.com immediately.

Payment is only valid when made to our official business mobile money account, the details of which we confirm in the WhatsApp order thread. We are not responsible for payments sent to any other number.

6. Delivery

Delivery times. We aim to deliver most orders the same day, usually within a few hours. Delivery times are estimates, not guarantees. Traffic, weather, road conditions, fuel availability, and order volume may cause delays.

Delivery area. We deliver across Freetown, including Aberdeen, Lumley, Goderich, Wilberforce, Hill Station, Congo Cross, Murray Town, Brookfields, Central Freetown, Kissy, Wellington, and Calaba Town. Coverage changes as we expand — message us to confirm your area.

Your responsibilities on delivery. You must:

  • Be present, or arrange for a responsible adult over 18 to receive the delivery
  • Provide safe and reasonable access to the delivery point
  • Have your empty cylinder ready for exchange, if you ordered a refill
  • Inspect the cylinder at the point of delivery

Failed deliveries. If nobody is available to receive the order, or we cannot safely access the address, our rider will attempt to contact you. If we still cannot deliver, we may return the cylinder and charge a redelivery fee for a second attempt. Repeated failed deliveries may result in cancellation with a deduction for costs incurred.

7. Cylinder exchange

For refill orders, our rider exchanges your empty cylinder for a full one. The cylinder you return must be:

  • Of the size and type agreed at the time of order
  • Free from serious damage, corrosion, or tampering
  • Not modified, repainted, or altered in any way

We may refuse to accept a cylinder we judge to be unsafe or out of certification. In that case you may purchase a new cylinder instead.

Cylinders remain the property of Dropp SL or of our LPG supply partner. You are entrusted with the cylinder for the purpose of using the gas in it. You may not sell, lend, refill elsewhere, or modify a cylinder supplied by us.

8. Safety

LPG is flammable and must be handled with care. By ordering, you accept the following.

Our riders are trained in safe cylinder handling and may offer guidance in connecting your cylinder. This guidance is provided as a courtesy. Once the cylinder is delivered and connected, safe use, storage, and maintenance of the cylinder, regulator, hose, and appliance is your responsibility.

You should:

  • Store cylinders upright, in a well-ventilated space, away from heat and direct sunlight
  • Never store a cylinder in a basement, under a staircase, or in an enclosed sleeping area
  • Check hoses and connections regularly for wear and leaks
  • Turn off the cylinder valve when not in use
  • If you smell gas: do not light a flame, do not operate electrical switches, ventilate the area, close the valve, and leave the building

If there is immediate danger, contact emergency services first. Then tell us on +232 30 185025 so we can respond and investigate. Please note that this line is staffed during our opening hours only and is not a 24-hour emergency service — do not wait for a reply from us before getting to safety.

We are not liable for damage, injury, or loss arising from unsafe storage, faulty third-party appliances, unauthorised modification, or use of equipment not supplied by us.

9. Faults, returns, and refunds

Inspect your cylinder at delivery. If the cylinder is visibly damaged, appears underfilled, or the seal is broken, tell the rider before they leave and do not accept it.

If you discover a genuine fault after delivery — for example a cylinder that is significantly underweight or a leaking valve — contact us within 48 hours at info@droppsl.com or on WhatsApp with your order details. We will investigate and, where the fault is ours, replace the cylinder or refund you.

Refunds are issued to the mobile money account used for payment, normally within 10 working days of us approving the claim.

We do not refund:

  • Gas that has been used
  • Cylinders damaged after delivery through misuse or accident
  • Orders cancelled after the rider has already been dispatched, except where we are at fault

10. Cancellation

You may cancel free of charge at any time before we dispatch a rider. Message us on WhatsApp as early as possible. Once a rider has been dispatched, we may deduct a reasonable charge to cover our costs.

We may cancel an order at any time, including for stock shortages, safety concerns, unsafe delivery conditions, or suspected fraud. If we cancel and you have already paid, we refund you in full.

11. Business supply customers

Restaurants, hotels, and other commercial customers may be offered scheduled deliveries and priority service under a separate written agreement. Where a business supply agreement exists and conflicts with these terms, that agreement takes priority.

12. WhatsApp and messaging

Orders are placed through WhatsApp, a service operated by Meta Platforms. Your use of WhatsApp is subject to WhatsApp's own terms and privacy policy. We are not responsible for WhatsApp outages, message delivery failures, or delays caused by the platform or your network.

By messaging us, you consent to receiving messages from us about your order. Marketing and promotional messages are sent only if you have separately agreed, and you can opt out at any time by replying STOP.

13. Your information

We handle your personal information in accordance with our Privacy Policy, available at droppsl.com/privacy-policy. If you want your data deleted, see our Data Deletion Instructions at droppsl.com/data-deletion.

14. Acceptable use

You agree not to:

  • Place fraudulent or malicious orders
  • Provide false delivery information
  • Abuse, threaten, or harass our riders or staff
  • Attempt to resell gas supplied to you for domestic use, without our written agreement
  • Interfere with the operation of droppsl.com

We may refuse service to anyone who breaches these terms.

15. Limitation of liability

To the fullest extent permitted by Sierra Leonean law:

  • We are liable only for foreseeable loss arising directly from our breach of these terms.
  • Our total liability for any order is limited to the amount you paid for that order, except in cases of death or personal injury caused by our negligence, or fraud, where liability cannot lawfully be limited.
  • We are not liable for indirect or consequential loss, including lost income, lost business, or spoiled food.
  • We are not liable for delays or failures caused by events beyond our reasonable control, including fuel shortages, supply disruption, severe weather, civil unrest, network outages, or government action.

Nothing in these terms removes any right you have under Sierra Leonean consumer protection law.

16. Intellectual property

The Dropp SL name, logo, website content, and branding belong to us. You may not copy or use them without our written permission.

17. Changes to these terms

We may update these terms. The current version is always published at droppsl.com/terms with the date of the last update. The terms in force at the time you place an order are the ones that apply to that order.

18. Governing law

These terms are governed by the laws of the Republic of Sierra Leone, and the courts of Sierra Leone have jurisdiction over any dispute. We will always try to resolve complaints directly first — please contact us at info@droppsl.com.

19. Contact

Email: info@droppsl.com
WhatsApp / Phone: +232 30 185025
Correspondence address: #203 Hampton Rd, Northampton WA 6535, Australia
Hours: Monday – Sunday, 8:00 AM – 8:00 PM