Data Deletion Instructions
Dropp SL
Last updated: 21 July 2026
You have the right to ask us to delete the personal information we hold about you. This page explains how to make that request, what happens next, and what we can and cannot delete.
How to request deletion
Choose whichever method is easiest for you.
Option 1 — WhatsApp
Send a message to +232 30 185025 with the word DELETE, or simply write "Please delete my data."
Option 2 — Email
Send an email to info@droppsl.com with the subject line Data Deletion Request, and include:
- Your full name
- The phone number you used to place orders with us
Option 3 — Post
Write to us at #203 Hampton Rd, Northampton WA 6535, Australia.
Post is the slowest route — WhatsApp or email will always be faster.
Deleting data connected to Facebook or Instagram
If you connected to Dropp SL through Facebook or Instagram and want to remove that connection along with any data we received:
- Open your Facebook or Instagram account settings
- Go to Settings & Privacy → Settings
- Select Apps and Websites (Facebook) or Website Permissions → Apps and Websites (Instagram)
- Find Dropp SL in the list
- Select Remove
Removing the app stops Meta from sharing further information with us. To also delete what we already hold, send us a deletion request using one of the options above.
How we verify your request
To protect your privacy, we need to be sure a request genuinely comes from you. We will normally confirm by messaging the phone number associated with your orders. Please reply to that confirmation. If we cannot verify who you are, we may not be able to proceed.
We do not charge for deletion requests.
What happens next
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 3 working days |
| We verify your identity | Within 7 working days |
| We complete the deletion | Within 30 days of verification |
| We confirm completion to you | Immediately on completion |
If your request is unusually complex we may need more time, but we will tell you why and give you a new date.
What we delete
- Your name and contact details
- Your saved delivery addresses and location data
- Your order history and delivery records, where we are not legally required to keep them
- Your WhatsApp conversation history held in our systems
- Any marketing preferences and contact details
- Any profile information we received from Meta
What we may have to keep
Some information cannot be deleted immediately, and we will tell you if this applies to you:
Financial and tax records. Sierra Leonean law requires us to keep records of sales and payments for a set period. We keep the minimum required — usually a transaction amount, date, and reference — and delete everything else. These records are retained for 7 years and then deleted.
Safety and incident records. Where a delivery involved a safety incident, we may retain records for as long as necessary for legal and safety purposes.
Outstanding disputes or unpaid amounts. We may retain records needed to resolve an active dispute or recover an outstanding payment.
Anonymised data. Statistics that can no longer identify you — such as total deliveries per neighbourhood — are not personal information and may be kept.
Data held by Meta. We cannot delete data held on WhatsApp, Facebook, or Instagram servers. To delete your WhatsApp message history, delete the chat on your own device and see WhatsApp's own instructions at https://faq.whatsapp.com. To delete your Facebook or Instagram data, use Meta's account settings.
Data held by mobile money providers. Orange Money and Afrimoney hold their own records of your payments. Contact them directly for those.
What deletion means for your account
Once your data is deleted, we lose your order history, saved address, and preferences. If you order from us again in future, you will need to provide your details as a new customer. Deletion cannot be reversed.
Other options
You may not need full deletion. You can also ask us to:
- Correct information that is wrong — a changed address or phone number
- Stop marketing messages only, while keeping your order history — reply STOP to any marketing message
- Send you a copy of the information we hold about you
Email info@droppsl.com and tell us which you would prefer.
Complaints
If you are unhappy with how we handled your request, contact us at info@droppsl.com and we will review it. You may also raise the matter with the relevant data protection or consumer protection authority in Sierra Leone.
Contact
Email: info@droppsl.com
WhatsApp / Phone: +232 30 185025
Correspondence address: #203 Hampton Rd, Northampton WA 6535, Australia
Hours: Monday – Sunday, 8:00 AM – 8:00 PM